Practice Policies

Cancellation Policy/Missed Appointments

Because we offer one-on-one appointments, last-minute cancellations or missed appointments mean we cannot see other patients. We require a minimum of 8 hours (day before) notification if you are unable to attend your appointment to avoid being charged the full-fee for your scheduled services.

Please note that genuine emergencies are exempt at the Manager’s discretion.

Mobile Phones

Out of respect for others, please turn off you mobile phone or turn it to ‘silent’.


Remember that healing and recovery takes time and everyone responds to treatment differently. If you feel that you are not responding to your treatment, please discuss this with your therapist.Your feedback makes our service better.

Excellence in Care

At Head2Toe we do not double- or triple- book appointments, so you are guaranteed to receive your therapist’s undivided attention and a prompt, efficient service. We guarantee to see you within 15 minutes of your scheduled time, or your service is free.

Late Arrivals

We understand that life is unpredictable! If you are late, we will endeavour to provide quality treatment for you, but we cannot allow it to interfere with another person’s appointment.

Reminder Calls

Reminder/confirmation calls are made for PODIATRY appointments ONLY. If we are unable to contact you or leave a message, you are still responsible for that appointment and the fee charged for the therapist’s time.

Financial Arrangements

Fees for all services are due at the time of service – NO accounts will be given. Head2Toe offers the convenience of HICAPS and EFTPOS facilities for immediate claiming on your Private Health Insurance. Workcover, TAC and DVA patients pay no gap for treatment.

Our Fees

At Head2Toe we aim to provide the best possible value for money service and have historically been well below the industry standard. From 1st July 2010 we will be coming in line with the National Schedule as is required by our memberships in both the Australian Physiotherapy Association and Australian Podiatry Association (VIC).

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